MACSDESIGN STUDIO RELEASES WEB HELP DESK V6.4
by Anonymous

August, 2003 -- MacsDesign Studio released an update to its highly successful Web Help Desk technical support software. Designed for education and enterprise customers, version 6.4 introduces iCal integration, which allows for scheduling and viewing problem ticket work and due dates.

"The integration of Apple's iCal software demonstrates our desire to be the premier technical support solution for the Mac community," said Jonathan Lew, President of MacsDesign Studio. "Web Help Desk v6.4 boasts functionality not available with other help-desk software solutions."

New Features Include:
- ICal integration
- Saved queries for tickets and assets
- Improved search options for tickets and assets
- Enhanced PDF invoicing
- New date and time selection widgets
-    New filtering options for technician ticket list
-    Expanded import options for assets and clients
- FAQ rating system
- New HTML e-mail option

The Web Help Desk is built on an industry-standard JavaT foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Supported platforms include Mac OS X, Windows 2000, Linux, and Solaris 8.

This extremely popular web-based help desk solution is currently being used by a variety of commercial, educational and governmental organizations such as Apple Computer, The Washington Times, GEAR for Sports, Columbia University NY and The George Washington University.

Web Help Desk v6.4 is available now at http://webhelpdesk.prospector.com. An online demo is available. For pricing information, either visit our site or call (866) 701-0227.

About MacsDesign Studio:

Founded in 1998 and based in Fremont, California, MacsDesign Studio is comprised of web application developers specializing in WebObjects solutions. More information regarding MacsDesign Studio can be found at http://www.macsdesign.com.




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