Washington, D.C. Help Desk Training and Certification Event
by Anonymous

Denver, CO - April 2, 2003 - The chairman of Help Desk Institute's eUniversity, Dr. Eric Svendsen (CEO SCInc.) is hosting a dynamic certification training event for customer support, support center, and help desk professionals, on April 23 - 25, 2003 in Washington, D.C.

The help desk certification event will deliver expert knowledge and provide support centers and help desks with a vision for service excellence, strategies that impact customer retention, revenue generation and operational efficiencies. Understanding industry standard best practices-such as higher customer satisfaction, higher one call resolution rate and more-will help inspire the full excellence support centers can achieve. The certification and professional development seminars are recognized internationally by the support industry and were developed by SCInc. for Help Desk Institute, the world's largest industry association for help desk and support professionals.

These seminars will aid the support team with enhancing their credibility in the organization, improving their customer satisfaction rating, elevating employee morale, and understand industry tools and technologies.

"I have taken several [Help Desk Certification courses with SCInc," says Janet Carner, Help Desk Training Coordinator for IBM. "The courses are interactive, fun and exciting, and each learning point is transformed into something that can be used immediately. The instructor has a depth of knowledge on the subject matter that intrigues the most technical student, and it is delivered in a way that involves each student right from the start. Timely, relevant, informative and fun, SCInc. Classes are not to be missed!"

The full 2003 event tour includes major U.S. cities, such as:
Washington, D.C.     April 23 - 25, 2003
Chicago, IL        June 25 - 27, 2003
San Francisco, CA    September 24 - 26, 2003
Denver, CO        November 19 - 21, 2003
San Diego, CA              December 3 - 5, 2003

For further details contact:
Mechelle Haflich
719-473-7621
mhaflich@scinc.net
www.scinc.net

About SCInc
SCInc is a worldwide leader of professional development for computer-support professionals, as well as a provider of technical and professional documentation services. They have provided solutions to a number of fortune 500 companies and were designated by Help Desk Institute as the seminar/curriculum developer for all U.S. taught HDI Certification classes, as well as an Authorized Training Partner for these certification seminars. Eric Svendsen, CEO of SCInc., is a recognized leader in the support industry and serves as Chairman of Help Desk Institute's eUniversity.




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