Advanced Cynergy web based Help Desk Software
by Anonymous

January 27 2004--Features of the latest Help Desk Software- Cynergy

"Trouble (active) Ticket" software handles both direct email and online submissions with Multiple language support.
. Quick user sign-up
. File attachments from web based form
. Ability to assign a priority for the support request
. View support request history
. Submission tracking without logging in via the help desk submission key
. Unlimited number of users
. Flood prevention for incoming e-mails. This prevents users from submitting requests faster than the rate you specify.
. Searchable knowledge base managed by staff members

"Contact Manager" provides traditional phone, and online, multilingual customer support. Extensive Managerial features include templates, performance tracking and knowledge base management.
. CRM Performance tracking: sales staff can view the percentage of deals they have closed
. Customer support requests can be assigned to other staff members
. Staff members can view or attach files when updating requests.
. Easy call display shows pending sales and forecasted closings.
. Predefined templates
. Knowledge base management system
. Easily customize the system design via templates
. Edit the help desk CRM email response templates
. And much more...
Cynergy Server or Hosting: Host our application in-house at your business. Server Prices for a server preloaded with Cynergy Help Desk and ready to run are $1,565.00. OR we can host the application for you at our facilities. Your company avoids concerns with software application installation, maintenance, and memory capabilities on your systems.

View an online demo of Cynergy Help Desk features at http://www.cynergysoftware.com/softwaredemo.php




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