NetSupport Inc. Introduces "NetSupport TCO Helpdesk", A Web-Based Help Desk Software Solution
by Anonymous

January 28, 2002 - Atlanta, GA - NetSupport Inc. announces the launch of NetSupport TCO Helpdesk, a web-based software solution that provides instant access and management of the corporate help desk function. NetSupport TCO Helpdesk is designed for IT personnel to easily and quickly track and manage help tickets, and is built on NetSupport Inc.'s proven reputation as a leading developer of helpdesk and desktop management solutions.

NetSupport TCO Helpdesk provides a visually intuitive interface for operators to manage and monitor help requests. End users can easily access TCO Helpdesk through their web browser and they have the ability, if needed, to raise help tickets, enter relevant information and view the status of their own outstanding request. A typical installation can average under 15 minutes and since the software is web based, installation is only required on a single server or nominated system either running IIS or the supplied Apache Web server software.

"NetSupport TCO Helpdesk enables corporations to establish an efficient, systemic process for managing the IT help desk function across the enterprise," stated Alastair Kingsley, CEO & President of NetSupport Inc. "In this tight economy, IT managers are seeking cost-effective, results-driven solutions to maintain and manage their enterprise. NetSupport TCO Helpdesk delivers a powerful solution for corporations without breaking the bank."

With NetSupport TCO Helpdesk, IT personnel can enter help requests, allocate operators to deal with the problem resolution and instantly gather associated hardware and software inventory for the system in question and much more. In addition, NetSupport TCO Helpdesk provides fully customizable operator access, profiled by security levels, fully configurable pre-scripted problem categories and a powerful set of system reports to provide instant hand-on summaries.

NetSupport TCO Helpdesk, when combined with the optional NetSupport TCO enterprise management modules, provides seamless integration of the most complete and cost effective Network Management and Helpdesk solution available on the market today. For more information about NetSupport TCO Helpdesk, call 1.888.665.0808 or visit www.netsupport-inc.com.

About NetSupport Inc.
NetSupport Inc. is based in Atlanta, Georgia, with regional offices throughout North America and is a member of the United Kingdom based PCI Group of Companies, founded in 1989. Software products include NetSupport TCO, NetSupport TCO Helpdesk, NetSupport Manager and NetSupport School - supporting Microsoft (NASDAQ: MSFT) operating systems. NetSupport Inc.'s suite of products feature asset management, remote control and additional functions that provide for the management of PC networks, telecommuting, training, and teaching.

For more information about NetSupport products including how to become an Advantage NetSupport Partner, visit www.netsupport-inc.com or call 1.888.665.0808.




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